Privacy Policy

Last Updated: April 1, 2026

Introduction

Welcome to 3D Sign Factory US LLC (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy governs your use of our website www.3dsignfactory.com (the “Site”) and our custom signage services.

By using our Site, you consent to the data practices described in this policy.

Information We Collect

We collect information that identifies or relates to you (“Personal Information”) to provide a high-touch, professional experience.

• Direct Identifiers: Name, business name, job title, and contact details (email, phone, fax, shipping/billing address).
• Commercial Data: Project specifications for custom monument signs, quote requests, order history, and architectural preferences.
• Technical Data: IP address, browser type, and interactions with our Site, collected through cookies and tracking technologies to optimize your browsing experience.
• Financial Information: Payment details processed through secure, PCI-compliant third-party gateways. We do not store full credit card data on our local servers.

Use of Your Information

In alignment with Google’s advertising policies and U.S. business standards, we use your data to:

• Generate Fast Estimates and provide custom design support.
• Assign a Personal Account Manager to oversee your project from start to finish.
• Administer our 20-year limited warranty on stone and brick textures.
• Send technical documentation and maintenance-free care instructions.
• Improve website functionality and deliver relevant marketing communications (with an easy opt-out option).

Sharing and Disclosure

3D Sign Factory does not sell, rent, or lease its customer lists to third parties. We may share data with trusted partners (e.g., shipping carriers like FedEx, or professional installers in all 50 states) only to the extent necessary to complete your project. All such third parties are prohibited from using your personal information except to provide these services to us.

Cookies and Google Analytics

Our Site uses cookies to help personalize your online experience.

• We use Google Analytics and Google Ads to analyze traffic and show relevant ads.
• You can manage your cookie preferences through your browser settings or visit the NAI Consumer Opt-Out page to opt-out of targeted advertising.

Your Rights (U.S. State Privacy Laws)

Under the CCPA/CPRA (California) and similar state laws (VA, CO, CT, UT), you have specific rights:

• The Right to Know: Request a report of what data we collect and how it is used.
• The Right to Delete: Request that we delete your personal information, subject to legal or warranty-related retention requirements.
• The Right to Correct: Update any inaccurate personal data.
• The Right to Opt-Out: Request that we do not share your data for cross-context behavioral advertising.

To exercise these rights, please contact us at info@3dsignfactory.com.

Children’s Privacy (COPPA)

Our Site is intended for a professional business audience. We do not knowingly collect information from individuals under the age of 16.

Security of Your Information

We secure your personal information from unauthorized access, use, or disclosure using industry-standard SSL encryption and secure server environments.

Contact Information

3D Sign Factory welcomes your questions regarding this Privacy Policy.

3D Sign Factory US LLC Phone: 904-345-5400

Fax: 904-345-5401

Email: info@3dsignfactory.com

Website: www.3dsignfactory.com