Frequentlyasked questions
Everything you need to know before ordering or during a project
Products and technologies
What is the primary material used to manufacture your architectural elements, and what makes them strong and resistant to mechanical and other external impacts?
Our architectural forms are made from high-density expanded polystyrene (EPS). This is the core material, and we reinforce our architectural elements with a specialized protective polyurea coating. This combination provides both a lightweight structure and high durability. As a result, we produce a product that can withstand demanding real-world conditions, including heavy loads, moisture, UV exposure, hurricane-force winds, and mechanical stress, while remaining lightweight.
How do you evaluate the durability of the coating you use to reinforce your architectural forms in real-world conditions, rather than in theory?
The polyurethane coating we use to protect our products from moisture, hurricane-force winds, UV exposure, and mechanical impact is backed by 20 years of our experience, not just laboratory testing. It truly ensures the stability of architectural forms in real-life applications, not in interior environments, but in exterior conditions with high humidity and strong winds. It is specifically designed for demanding regions such as Florida, where hurricane-force winds are common, and where our architectural elements are used in coastal and other challenging environments. That includes outdoor installations, retail spaces, and high-traffic areas.
Can your structures be used outdoors year-round, even in harsh climates?
Exactly. These materials are specifically designed for exterior applications. They do not absorb water, do not rot, and remain stable under temperature fluctuations. Their form is not compromised by prolonged exposure to rain or sunlight.
What can you say about the long-term quality of your products compared to traditional materials such as wood and concrete?
Architectural foam is a material that demonstrates excellent long-term performance compared to wood and concrete. Unlike wood, foam does not warp, dry out, change shape, or twist over time. Foam is a unique material. Unlike concrete, it does not crack, does not change its appearance, and remains stable for decades.
What about weight of foam?
Foam is up to 90% lighter than concrete, and approximately twice as light as wood.
What kind of surface finishes do you offer? Are they always smooth?
We create a wide range of surface finishes, including those that replicate metal, wood, and stone. We reproduce various textures and also produce ultra-modern, polished, high-gloss surfaces.
Do your architectural forms withstand prolonged UV exposure?
Yes, we use specialized UV-stabilized coatings – especially poliurea coating.
Are your products safe especially for use in public and commercial spaces?
They are designed for exteriors and interiors, including public spaces and commercial environments.
Do your materials support outdoor use without visual degradation over time?
Yes, this is one of the key advantages of foam-based architectural forms.
Do your foam elements really last a long time in public spaces?
Yes, Polyurea – it’s that wonderful coating that provides resistance to mechanical impacts and temperature fluctuations. Don’t worry. Our architectural forms can withstand long-term cycles in busy public
Design and customization
How involved are you in the design process? Do you only work from finished drawings?
We can step in at any stage. Сlients come to us with full technical documentation or only with idea.
Can you accurately reproduce branded elements with highly detailed architectural features?
Yes, we manufacture foam elements with maximum precision. To capture even the smallest details, we use 3D modeling and CNC machining, which allows us to produce even highly complex geometries and decorative elements with a high level of detail and accuracy.
Do you provide renderings or visualizations before production begins?
Each stage is subject to client approval. This way, we ensure the idea is fully realized. This helps eliminate any unexpected outcomes after production.
How accurately do you match brand colors?
We understand how important this is we use professional color systems such as Pantone and RAL for great result.
Can lighting or other technical features be integrated into the structures?
We frequently design elements with built-in LED systems.
Are there size limitations for large-scale installations?
There are no strict limits. Larger structures are engineered in modular sections, making them easier to produce, transport, and assemble on-site.
How realistic are your material finishes, like stone or metal?
Visually, they’re highly convincing. We use layered finishing techniques to create depth and texture.
Do you help adapt the client’s initial idea?
Yes, absolutely. This is also part of our workflow.
Can your team adapt designs to meet budget constraints without compromising the visual result?
Absolutely. We often rework internal structures, materials, or fabrication methods to reduce cost while preserving the visual impact. The goal is to optimize, not simplify.
How flexible is the design process once production has started?
At early stages, adjustments are relatively easy to implement. Once fabrication begins, changes become more limited, which is why we put strong emphasis on pre-production approvals and detailed previews.
Production and timing
How quickly can we expect to receive a commercial proposal for a custom project?
In most cases, we provide a commercial proposal within one business day, provided that you supply all the necessary details required for us to begin working on the project. If the project is more complex, we will inform you in advance about the timeline for delivering a complete proposal.
What are your production timelines in real-world conditions?
7-14 days is standard time for production.
Is it possible to speed up production if needed?
Yes, this is possible.
Do you manufacture the products yourselves?
We have our own manufacturing facility in the United States, that’s why we control the entire process at every stage.
Can you handle large-scale or multi-location projects?
Absolutely. We work with large-scale projects, collaborate with developers and retailers.
How do you ensure accuracy in production?
We use digital modeling systems combined with automated cutting technology.
Can I receive daily updates on the status of my order?
Yes, you will work with a dedicated account manager and will have information about all stages of the production process.
What factors affect production timelines?
Design complexity, order volume, and specific finishing requirements for the architectural forms are the main factors that influence production time.
Delivery and installation
How do you safely transport architectural elements?
Each of our products is individually packaged. We also apply additional reinforcement to the packaging for long distances delivery.
Do you handle international shipping and complex logistics?
We collaborate with logistics companies and can recommend partners specialized custom shipping solutions.
Is the installation process complicated?
In most cases, no.
Do you provide installation instructions or documentation?
Of course yes. Each architectural element comes with full documentation. And also we offer ongoing support, so you can always reach out to us for guidance on proper installation.
Can a standard contractor install your architectural forms without specialized skills?
Even the client themselves can install the products using our guidance.
Is any additional equipment or special tools required for installation?
In most cases, no. The lightweight nature of the material eliminates that need.
How do you handle large-scale installations?
Large elements are produced in sections and assembled on-site. This approach simplifies both logistics and installation.
What if the site has limited access or logistical constraints?
We plan for that in advance. Packaging and delivery methods are adapted to fit site conditions.
How do you handle tight deadlines when delivery and installation need to align precisely?
We coordinate production and logistics together, not as separate steps.
Can your products be repositioned or reused after installation?
In many cases, yes. So elements can be relocated or reused in future campaigns.
Payment and guarantees
What is the realistic lifespan of your products in commercial use?
We’re talking about decades, not years. When used under appropriate conditions, both the structure and finish hold up over time. That makes these products a long-term brand asset rather than a short-term expense.
What kind of warranty do you provide?
We offer a warranty covering both materials and workmanship. Terms are clearly defined upfront, which is standard for professional B2B engagements.
How are payments typically structured?
Most projects follow a deposit and final payment model.
Is it real to test the product?
Yes, sample pieces or pilot elements can be produced. This is a common step for new clients or large-scale rollouts.
How does this compare financially to traditional materials over time?
Lower weight, easier installation, and long-term durability. Logistics and maintenance costs are also significantly lower.
What happens if a defect is discovered?
We address issues promptly and provide a solution, whether that’s repair or replacement.
Do your products require ongoing maintenance?
Minimal maintenance is needed. Basic cleaning is usually sufficient.
How do your products align with sustainability goals?
Their long lifespan and reusability reduce overall material waste. This aligns well with brands focused on ESG and long-term efficiency.
B2B / dealers / partners
Who are your B2B clients?
Our clients include marketing agencies, developers, architects, branding agencies, and retailers.
Do you offer special pricing or collaboration terms for long-term clients?
We propose flexible pricing models for long-term partnerships.
Can your production integrate with our workflows?
Yes, we work directly with CAD files and architectural documentation, which allows for full and seamless integration.
Do you offer white-label production?
We can manufacture non branding foam products.
How involved are you during partner projects?
We stay engaged throughout the entire process. From early concept to final delivery, we provide technical input and support.
Can we request samples for client presentations or showrooms?
Yes, that’s a common request.
Can you support multi-location or scalable projects?
Our production approach enables us to ensure the uniformity of architectural forms regardless of quantity.
What’s the first step to start working with you?
Reach out, share your project details, and we’ll guide you through the next steps.
Promotions
What about special offers for first-time clients? How do they work?
We periodically run introductory offers designed to lower the entry barrier. These allow clients to test the product and process under favorable conditions.
Can multiple promotions be combined?
Typically, no. However, we help clients select the option that delivers the most value.
Are there any restrictions when using promotional offers?
Sometimes, yes. Limitations may apply depending on project size or complexity.
Do promotions affect production speed or turnaround time?
No, timelines remain consistent.
Are custom projects eligible for promotions?
In most cases, they are.
Does a promotion include 3D visualization?
It depends on the specific campaign.
Do you offer volume-based discounts?
Yes, pricing improves with larger order quantities.
What will be after the first promotional order?
We focus on building long-term relationships. Returning clients typically receive more flexible terms and priority support.
Are promotions available for returning clients or only for first-time orders?
We also provide incentives for repeat business. Long-term relationships are a priority, so returning clients often receive tailored conditions.
How often do you update or introduce new promotional campaigns?
Promotions are updated periodically throughout the year. Staying in touch or subscribing to updates the most relevant offers.
